In product development, teams can spend months debating features, arguing over design choices, and optimizing code. But the most valuable insights often lie outside the walls of the office. They reside in the hands and minds of the people who actually use the product.

That is why at Manaspurti, we believe our most important feature isn’t something we code; it’s a process we cultivate. It is the act of listening.

We are committed to building a continuous, respectful, and actionable feedback loop with our user community. We see feedback not as a list of complaints to be managed, but as a generous gift of insight that helps us better serve our mission.

Our System for Active Listening:

  1. Making Feedback Effortless: We design our products with clear, accessible channels for users to share their thoughts. Whether it’s a simple feedback form, a user survey, or a community forum, we make it easy for people to tell us what’s working and what’s not.

  2. Beyond Bug Reports: Understanding the ‘Why’: A bug report tells us what is broken. True listening seeks to understand why a user is frustrated or confused. Our product and design teams are trained to look for the underlying needs behind the feedback, ensuring we are solving the root problem, not just the symptom.

  3. Closing the Loop: There is nothing more discouraging for a user than to offer feedback and hear nothing back. We are committed to “closing the loop.” This means acknowledging the feedback we receive, communicating what we’ve learned from it, and, when we implement a change based on user suggestions, giving credit to the community that guided us.

Building a product in isolation is an act of arrogance. Building in partnership with your users is an act of service. By making listening a core part of our development cycle, we ensure that we are not just building what we think people need, but what they have told us will truly make their lives better.